Returns & Refunds

Returns & Refunds Policy

  • Returns will be accepted for a full refund (less shipping) within 30 calendar days of purchase date, provided the lumber being returned has not been altered (sanded, planed, cut etc) in any way.
  • Original shipping cost is non-refundable and return shipping cost is for your account.
  • Please make contact with us (via email at info@rarewoods.co.za)  as soon as possible should you wish to return any lumber.
  • We will endeavor to make the process as smooth and painless as possible and are happy to book the return with our shippers on your behalf should you wish us to do so.